Digital Assistant Tag Archive

Blog

The reality gap

In the future, customers will be surrounded by an amount of bots. Bots will provide information, analyze data, advise, and eventually manage personal affairs. But there seems to be a reality gap between the customer’s needs and the customer dialogue that companies are focusing on. Companies that are still thinking about improving their hotlines will […]

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Blog

Bots, Digital Assistants, Conversational Agents – call it what you want

The growing capabilities of artificial intelligence, especially NLP, NLU and NLG, are also driving the use of conversational agents. These are computer-based systems which emulate natural human interaction. In doing so natural language is used as the form of communication. Both the written and the spoken word can be used by customers to interact with […]

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